Background and brief
Taco bell took longer than its completion to launch their app, that enables customers to order through it. It meant that they risked lagging behind the likes of Chipotle. So they set themselves a target of having 2 million users so that they “caught up” to their competition and needed something innovative.
On the 28th of October in 2014, Taco Bell decided to turn off all their social media accounts off. That’s right, a blackout was their main strategy. The social media accounts only had one message that read, “The new way to Taco Bell isn’t on [whatever platform they used]. It’s #OnlyInTheApp”.
Taco Bells CMO, Christ Brandt said “We needed to do something right out of the gate that people would notice, and what better way to notice and drive people to the new way of taco bell than the black out?”
The campaign proved to be a success and they app managed to have over 300,000 downloads two days after the campaign was launched. They also managed to go above their download target by having a total of 2.6 million downloads in total, and also the number of impressions was 2 billion in three days.
Why I like it/lessons I learned
It was something out of the ordering. It made people curios, interested and fascinated by just being absent. It got people attention and they acted in a way Taco Bell had hoped. The demand was powerful.
Integration and knowing their audience was a key element